We don't ask you to take our word for it. Here's what homeowners across Eastern PA, New Jersey, and Delaware have to say — in their own words, on every platform where they chose to share it.
Scott Payne created us a backyard oasis! Our pool is perfection and he worked with us every step of the way to make sure the design was everything we wanted. I would recommend his pool company to everyone I know. We are so happy with our backyard and we've created so many amazing summer memories with our Scott Payne Custom pool! Thank you Scott!!!
What a great experience dealing with Scott and his team. We have enjoyed our pool the past couple summers and he really transformed our back yard into quite an oasis for fun and relaxation. Thanks from the whole family!
“We interviewed four builders before making our decision. Scott was the only one who came to our property before quoting us. That told us everything we needed to know. The finished pool is everything we asked for — and then some.”
“Three summers in and not a single issue. The pool looks exactly the way it did on day one. That’s not luck — that’s craftsmanship. Scott Payne builds things to last.”
"We expected a good pool. What we got was a great one. The care, the communication, the craftsmanship — it all exceeded expectations."
"We worked with Scott Payne Custom Pools on a custom pool at our home in Gladwyne, and the experience was exactly what we hoped for. They were not the lowest proposal we received, but from the very first meeting it was clear why. Paying a little more intentionally for the right builder made the entire project far less stressful, and the finished pool reflects that level of care."
"Building a pool is exciting… but let's be honest, it's also kind of overwhelming. From day one, the team at Scott Payne Custom Pools made everything feel manageable. They explained each step clearly — no surprises, no confusion. The end result? A stunning pool that looks like it was always meant to be in our backyard."
"We live in Bryn Mawr, and when we decided to build a pool, friends referred us to five or six different companies. We did our homework, met with each one — and in the end, we chose Scott Payne Custom Pools. We're so glad we did. That kind of transparency made a huge difference. Now that the pool's finished, we couldn't be happier."
"We chose Scott Payne Custom Pools for our New Hope home because we didn't want a cookie-cutter pool — we wanted something done right, by people who care. It never felt transactional — it felt like working with someone who actually takes pride in what he builds. This wasn't just a project, it was a partnership."
"I posted a problem on a Facebook pool owners group. Scotty Payne responded and after some discussion he solved an issue I've been dealing with for almost a year. He was kind, gracious and extremely knowledgeable. He's the first person to take me seriously. I am very grateful for his help and am kind of jealous Scott Payne Custom Pools isn't in Louisiana!"
"We recently had the pleasure of working with Scott Payne Custom Pools to build our new in-ground pool, and we couldn't be happier. One of the standout features was the consistent communication — always a real person answering the phone. No automated systems. And they stuck to the originally agreed-upon budget. No surprise costs or hidden fees."
"About ten years ago I had Scott and his team design and build our backyard pool. Ten years later the pool still looks new. Scott was always quick to respond and always came up with a solution for us. Would I do it again? Yes, absolutely."
"We are so glad that we trusted Scott and his amazing team to build our pool! They truly transformed our backyard into an incredible oasis that our family will enjoy for many years to come. Scott Payne Custom Pools clearly take great pride in their craftsmanship and stand by their work. Even several years after our pool was built, they continue to treat us with great service and care."
"We are SO thankful for our pool — the kids can't get enough of it and we love having friends and family over. I knew nothing about pools so let Scotty lead the way and he knocked it out of the park. Every employee and crew member that came out couldn't be any nicer. They answered all my dumb questions with a smile and always kept an open line of communication.
P.S. We were on the fence about adding a slide — I didn't know how much use it would get vs. the cost — but it's literally a revolving door for the kids and adults. So glad we did it!"
"Highly recommended — everyone from Scott Payne Custom Pools: from the owner Scott, to the project managers, to the office staff, to the individuals who perform the maintenance and service calls. Every single person I've ever communicated with was respectful and helpful. If you are in the market for a pool, save yourself the time and look no further than Scott Payne Custom Pools to complete your custom pool."
"My pool experience with Scott Payne Custom Pools was first rate from start to finish. Scott won our business against 3 other bidders with the best equipment and price. Two years later, we are still extremely pleased with our pool. I maintain contact with Scott through phone conversations and email to this day and he is extremely quick to respond to any service calls or warranty work."
"Scott provided the backyard oasis we have always wanted!"
"We are absolutely in love with our new pool!!! We looked around and met with every pool company in our area but the second we met Scott, we knew he was the guy for us. We had a vision of what we wanted for our pool and the reality is far better than what we imagined."
"We love our new pool that Scott Payne built for us! Scott promised us we would be swimming before the summer ended. After 7 weeks of construction, we were able to host a great Labor Day party! So glad we made the decision to build a pool."
"Scott from Scott Payne Custom Pools was absolutely amazing to work with. He guided us through every step in the process, took us to his design center and showed us installed pools which helped in making the decisions simple for us. There is no one better in eastern PA than Scott Payne Custom Pools."
"This pool changed our entire backyard vibe. It went from 'just grass' to our favorite place to unwind. Scott and his crew were calm, clear, and helpful every step of the way. Even when we had last-minute questions, someone got back to us fast. That kind of communication made all the difference."
"Building a custom pool felt intimidating at first. But Scott's team made us feel at ease. They were transparent with timelines, answered all our emails (even the long ones), and treated our yard like it was their own. Now that it's done, we can say with confidence: worth every penny."
"We didn't realize how many decisions go into building a pool, but thankfully, Scott guided us through them all. He thought of things we never would have — like how the sun would hit the steps in the evening. Every part of the pool feels intentional. It's not just beautiful, it fits our family perfectly."
"What stood out most? No surprises. Scott told us what to expect, and that's exactly what happened. From the dig to the final tile, the whole process ran like clockwork. The crew respected our space and even waved to our dog every morning. The finished pool is gorgeous and rock-solid."
"We built our pool in Merion Station with Scott Payne Custom Pools — and honestly, we're so glad we did. Were they the cheapest bid we got? No. But from the very first meeting, it was clear why. No surprises. No runaround. Just a team that actually listens, communicates, and delivers. And now that we're looking at our finished pool? It absolutely shows."
"I recently had my backyard renovated, and the results are incredible. The team was professional, attentive, and really listened to my ideas. Every detail was handled carefully, from landscaping to hardscaping, and the finished space feels like a true retreat. Highly recommend!"
"The quality of the pool work exceeded my expectations. The crew showed up on time, stayed professional throughout the project, and ensured every detail was perfect. They were easy to communicate with and always kept the worksite clean. The finished product looks beautiful and works flawlessly."
"We built our pool in Chester Springs and couldn't be more pleased with how it turned out. From the first design meeting, Scott walked us through every option — materials, layout, water features — without ever making us feel rushed. The 3D rendering matched what we actually got, which honestly surprised us. Start to finish, about 10 weeks. We were swimming by Labor Day."
"We've had our pool for three summers now and it still looks exactly like it did on day one. Scott Payne Custom Pools built something that was clearly meant to last. The service relationship doesn't end at the handoff — they've been responsive every time we've had a question. That kind of long-term commitment is rare and it's why we recommend them without hesitation."
"We spent time looking into every pool company in our area. Not only did Scott Payne Custom Pools create the pool of our dreams but he took the time to walk us through every single step — from taking us on pool tours (this was absolutely amazing and helpful), to choosing concrete colors, to selecting the right tile. There is no one more knowledgeable out there."
"My pool experience with Scott Payne Custom Pools was first rate from start to finish. Scott won our business against 3 other bidders with the best equipment and price. Two years later, we are still extremely pleased with our pool and the decision to have Scott build it."
"Scott from Scott Payne Custom Pools was absolutely amazing to work with. He guided us through every step in the process, took us to his design center and showed us installed pools which helped in making the decisions simple for us. There is no one better in eastern PA than Scott Payne Custom Pools."
"Scott Payne Pools is simply the best. Customer Service, quality of work, and support of the community. Scott is simply the best."
"We met with Scott after getting a referral from a neighbor in Wayne. From the first meeting, the difference was obvious. He came prepared with questions, not a sales pitch. The design process was collaborative — he pushed back on a couple of our ideas in a way that made the final product better. Our gunite pool and spa have been flawless for two seasons."
"We moved to Mercer County two years ago and wanted to add a pool to our new property. Scott Payne Custom Pools was recommended by our realtor. What we appreciated most was how they treated the relationship after the build — checking in, responding quickly, making sure everything was dialed in. That's not common. We've already referred two neighbors."
From Gladwyne to New Hope, Bryn Mawr to Merion Station — here's what homeowners across our service area are saying.
"They were not the lowest proposal we received, but from the very first meeting it was clear why. Paying a little more intentionally for the right builder made the entire project far less stressful, and the finished pool reflects that level of care."
"We talked to a bunch of pool builders around Villanova. Some gave us the runaround. Then we found Scott Payne Custom Pools. Right away, it felt different. They actually listened. If you're the kind of person who values straight answers, structure, and doing things the right way the first time — this is your team."
"We chose Scott Payne Custom Pools for our New Hope home because we didn't want a cookie-cutter pool. It never felt transactional — it felt like working with someone who actually takes pride in what he builds. This wasn't just a project, it was a partnership."
"Friends referred us to five or six different companies. We did our homework, met with each one — and in the end, we chose Scott Payne Custom Pools. That kind of transparency made a huge difference. It's solid, thoughtfully designed, and feels like it truly belongs in our backyard."
"Were they the cheapest bid we got? No. But from the very first meeting, it was clear why. Their team brought a level of care, clarity, and organization that gave us total confidence throughout the process. No surprises. No runaround. Just a team that delivers."
"He's in PA and I'm in LA — and he's the first person to take me seriously and not dismiss me. I am very grateful for his help and am kind of jealous Scott Payne Custom Pools isn't in Louisiana! His website has some beautiful pools."
These are real emails sent to Scott after project completion. Personal information has been redacted at the homeowner's request — everything else is exactly as written.
Scott,
I just wanted to reach out and say thank you now that everything is complete and we've had some time to enjoy the pool.
Before making a decision, we met with several builders and went through a pretty thorough comparison process. There were definitely lower-priced options, and at one point we really had to think through whether the difference was justified.
Looking back now, we're very glad we chose to move forward with you.
The level of detail, communication, and overall execution made it clear that there's a real difference in how you approach these projects. The process felt organized from start to finish, and the final result speaks for itself.
It's easy to focus on price in the beginning, but going through the experience, we can confidently say it was absolutely worth the investment. We ended up with something that not only looks incredible, but feels like it was done the right way.
We've already had a few neighbors ask about the project, and we've been happy to pass your name along.
With sincere gratitude,
David & Lauren M.
Hi Scott and team,
Now that we've had some time to actually enjoy the pool, I just wanted to reach out and say thank you.
What stands out the most to us is how you took our initial ideas and turned them into something far better than we could have pictured on our own. We had a general vision, but the layout, details, and overall design came together in a way that just feels right in our space.
We've already had friends and neighbors comment on how natural everything looks — like it was always meant to be there.
Beyond the finished product, the entire experience felt very intentional and well thought out, which gave us a lot of confidence along the way.
We couldn't be happier with the result and truly appreciate the level of detail you and your team put into it.
Warmly,
Chris & Amanda R.
Good morning Scott,
I just wanted to take a minute to thank you and your team for how smooth this entire process has been.
Going into this, we were honestly expecting a lot more stress. We've heard plenty of stories from friends about missed deadlines, lack of communication, and just feeling left in the dark during construction.
That wasn't our experience at all.
From the first meeting through completion, everything was clearly laid out and communicated. We always knew what was happening next, and if we ever had a question, we got an answer quickly. That alone made a huge difference for us.
It's rare to feel this confident during a project of this size, and we really appreciated the level of organization and follow-through.
Thank you again — we're thrilled with how everything turned out and would absolutely recommend you to anyone considering a pool.
With appreciation,
Jennifer L.
Scott —
I've been meaning to write this for a while.
We met with you last year when we were getting quotes for our pool, and I'll be honest — we ended up going with another company mainly because the price was lower. At the time, we convinced ourselves that a pool is a pool and we'd be fine.
Looking back now, that was a mistake.
The process has been far more stressful than we expected. Communication has been inconsistent, timelines have dragged out, and we've already had to deal with a few issues we didn't even know to ask about in the beginning.
What really stands out to me now is how much you tried to walk us through the details during our meeting — the things that could go wrong, how your process works, and why certain decisions matter long term. At the time, I didn't fully appreciate it. Now I do.
I just wanted to reach out and say that you were right, and I wish we had trusted that more when making our decision. We would absolutely recommend you to any friends moving forward so they don't go through the same issues we did.
Best,
Mark T.
Scott Payne Custom Pools LLC is an accredited member of the Better Business Bureau. Our commitment to ethical business practices and customer satisfaction is reflected in our standing.
Montgomeryville, PA · Pool Contractors
BBB Accredited — A+ Rating
Every review on this page started with a single conversation. Yours can too — no pressure, no commitment, just an honest discussion about your vision.
